F.A.Q.

🌙 FAQ – Frequently Asked Questions 💫

💌 1️⃣ How long will my order take to arrive?

We ship worldwide 🌎✨

Orders are processed within 1–3 business days and usually delivered in 10–20 business days, depending on your location 💕

You’ll receive a tracking link by email as soon as your order ships 🫶🏻

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🌟 2️⃣ Can I track my package?

Absolutely 💫

Once your order has shipped, you’ll receive a tracking link in your confirmation email.

You can check your delivery status anytime 🌙

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💕 3️⃣ What payment methods do you accept?

We accept all major credit/debit cards and secure payment methods, including:

💳 Visa / Mastercard / American Express / PayPal

Your payment is processed safely with SSL encryption 🔒

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✨ 4️⃣ What if my product arrives damaged or defective?

Oh no 💔 — we’re so sorry if that happens!

Please email us at support@astridshop.store with a photo of the item and your order number 💌

We’ll send a replacement or refund right away 🌟

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💞 5️⃣ Can I cancel or change my order?

If your order hasn’t shipped yet, we can modify or cancel it 💫

Email us within 24 hours of purchase at support@astridshop.store and we’ll take care of it 🫶🏻

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🌈 6️⃣ Do you offer refunds?

Yes 💕

If you’re not happy with your order, you can request a refund within 30 days of delivery — as long as the item is unused and in original condition 🌙

More info here → [Refund Policy 💫]

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🪄 7️⃣ Are your products safe to use?

Absolutely 🌸

We carefully select each product for quality and safety.

Our lamps, massagers, and gadgets meet CE/FCC standards 🌟

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💫 8️⃣ I have another question!

We’re always here for you 💕

astridshop.store@gmail.com and we’ll reply within 6–12 hours 🌙